"Bright Lights" Number plate recalled

Mr Morlock · Postby **Mr Morlock** » Fri Mar 06, 2015 4:19 pm

we have fantastic consumer rights in Australia and a Govt dept in particular will stand by the "rights". If anyone is not happy with the replacement they should check it directly with the Dept who is recalling the plates and not jump to conclusions or draw the wrong ones. I don't believe for a millisecond that the public are being gouged and the action being taken is the correct one.

hks_kansei · Postby **hks_kansei** » Fri Mar 06, 2015 4:49 pm

Mr Morlock wrote: I don't believe for a millisecond that the public are being gouged and the action being taken is the correct one.

While the cynic in me thinks there may be a little bit of gouging, I agree that there probably isn't a leg for anybody to stand on.

If I read correctly, those with the existing plates are being sent a replacement plate (that meets the standards) free of charge.

I'm pretty sure that in cases like this a business is well within their rights to replace faulty items with a similar (but of course, different in where the fault was) item.

If anybody decided to take it to ACCC or whoever I doubt that they will listen to "but I don't like the newer colour, I preferred the old non-approved version"

I agree that giving the option of a refund (and regular plates) would have been morally right, I wouldn't think there was any legal requirement to do so.

speed · Postby **speed** » Fri Mar 06, 2015 5:40 pm

project.r.racing wrote:Calmer than me. I would've been alot less polite to strangers sitting on their ivory towers about my number plates.

Tell em you get 80% off at the chemist due to the plates and watch their faces change.

Sent from my iPhone using Tapatalk

Trackphotos · Postby **Trackphotos** » Fri Mar 06, 2015 6:43 pm

hks_kansei wrote:
Mr Morlock wrote: I don't believe for a millisecond that the public are being gouged and the action being taken is the correct one.

While the cynic in me thinks there may be a little bit of gouging, I agree that there probably isn't a leg for anybody to stand on.

If I read correctly, those with the existing plates are being sent a replacement plate (that meets the standards) free of charge.

I'm pretty sure that in cases like this a business is well within their rights to replace faulty items with a similar (but of course, different in where the fault was) item.

If anybody decided to take it to ACCC or whoever I doubt that they will listen to "but I don't like the newer colour, I preferred the old non-approved version"

I agree that giving the option of a refund (and regular plates) would have been morally right, I wouldn't think there was any legal requirement to do so.

The difference between this and anything else being recalled, is that personalised plates exist purely for vanity. They serve no purpose other than to look how the buyer wants, and the buyer has been duped into buying one design and then being forced to take a different one. If the original sale of the plates were a random draw of designs, it wouldn't matter. As it is though, people paid on the basis that they found a design they were willing to pay for.

JayMo · Postby **JayMo** » Tue Mar 10, 2015 8:57 pm

Hi All

I went and asked the question, response below... seems like the press jumped on the "do nothing" result (pastel bordered replacements). In practice the reality is completely different...

first the website

SNIP

What if I don’t want another Bright Lights plate?
We will replace your old style Bright Lights plate with the new Colour on Black design at no cost to you. If you had a red on black Bright Lights plate, you will receive a red on black plate from the Colour on Black range. The new Colour on Black range can be viewed at www.myplates.com.au under the FAQ’s section. Should you wish to restyle into a different design, could you please contact us within 7 days of receiving official advice from the RMS regarding your replacement at specialnumberplates@rms.nsw.gov.au. We will do our best to ensure you are happy with your replacement plate.

ENDSNIP

So I enquired there, got this response..

Hi John

Thank you for your email regarding the replacement of your current plates.

Roads and Maritime Services is happy to offer you a re-style to any of the plates currently available on the website http://www.myplates.com.au

Any fees associated with a re-style will be waived.

When you have decided on your new design, please email the following information:

Your Number Plate:

Your New Plate Style:

Your Email Address:

Your Mobile Number:

Once your new plates have been ordered, they will be sent to you by Direct Delivery to the residential address you have listed with the Roads and Maritime Services. The progress of the delivery will be sent to the email address you have provided. You must be home at time of delivery and sign for the receipt of the parcel. If you are not at home, the plates will be delivered to your nearest post office for collection.

Along with your new plates, you will also receive a pre-paid post satchel. Your old plates are to be placed in the satchel provided and handed in at any Australia Post Office for return.

If you do not wish to use Direct Delivery, and would prefer to have your plates delivered to a registry for collection, please advise the name of the registry.

Regards

xxxxxx xxxxxxxx
Customer Liaison Officer
Commercial & Property | Corporate

bootz · Postby **bootz** » Tue Mar 10, 2015 9:38 pm

Well that should put the 'cynics' back in their box. An inconvenience but life is full of them.

mattyredlocks · Postby **mattyredlocks** » Wed Mar 11, 2015 10:44 am

It sounds to me like the PR side of this recall wasn't handled as well as it could have been - none the less, looks like there's a way forward.

lizard · Postby **lizard** » Wed Mar 11, 2015 10:49 am

Nothing like the truth to stuff up 3 pages and 35 posts :lol:

Roadrunner · Postby **Roadrunner** » Wed Mar 11, 2015 8:06 pm

JayMo wrote:Hi All

I went and asked the question, response below... seems like the press jumped on the "do nothing" result (pastel bordered replacements). In practice the reality is completely different...

first the website

SNIP

What if I don’t want another Bright Lights plate?
We will replace your old style Bright Lights plate with the new Colour on Black design at no cost to you. If you had a red on black Bright Lights plate, you will receive a red on black plate from the Colour on Black range. The new Colour on Black range can be viewed at www.myplates.com.au under the FAQ’s section. Should you wish to restyle into a different design, could you please contact us within 7 days of receiving official advice from the RMS regarding your replacement at specialnumberplates@rms.nsw.gov.au. We will do our best to ensure you are happy with your replacement plate.

ENDSNIP

So I enquired there, got this response..

Hi John

Thank you for your email regarding the replacement of your current plates.

Roads and Maritime Services is happy to offer you a re-style to any of the plates currently available on the website http://www.myplates.com.au

Any fees associated with a re-style will be waived.

When you have decided on your new design, please email the following information:

Your Number Plate:

Your New Plate Style:

Your Email Address:

Your Mobile Number:

Once your new plates have been ordered, they will be sent to you by Direct Delivery to the residential address you have listed with the Roads and Maritime Services. The progress of the delivery will be sent to the email address you have provided. You must be home at time of delivery and sign for the receipt of the parcel. If you are not at home, the plates will be delivered to your nearest post office for collection.

Along with your new plates, you will also receive a pre-paid post satchel. Your old plates are to be placed in the satchel provided and handed in at any Australia Post Office for return.

If you do not wish to use Direct Delivery, and would prefer to have your plates delivered to a registry for collection, please advise the name of the registry.

Regards

xxxxxx xxxxxxxx
Customer Liaison Officer
Commercial & Property | Corporate

That is fantastic!
I'm still waiting an email from RMS. If someone else didn't bring this to my attention I wouldn't have a clue anything was happening.
Iv since seen the replacement though. Yuk. I will be going to white on black now I know there's a choice.

JayMo · Postby **JayMo** » Wed Mar 11, 2015 8:11 pm

I work in an industry that is vilified by the press... I no longer have faith in the media (particularly SMH- tabloid masquerading as a broadshite in a tabloid form factor... ). You can give the press all the PR, facts and truth... but outrage headlines gets the clicks, which brings in the revenue these days...

I figure this is the perfect example of creating outrage during an election to sell inches... (or sell click through)...

JayMo · Postby **JayMo** » Wed Mar 11, 2015 8:20 pm

Roadrunner wrote:

That is fantastic!
I'm still waiting an email from RMS. If someone else didn't bring this to my attention I wouldn't have a clue anything was happening.
Iv since seen the replacement though. Yuk. I will be going to white on black now I know there's a choice.

Cool, glad I made up for my cranky post.

Don't wait... get the email address in my post, and just say politely that "you have these plates, are not happy with the replacements, seeing as you paid for the format, and will be paying ongoing annual fees you would rather not settle for something you are not happy with, and would like to inquire about changing to another style instead.

You would hate to be "away that week", or they send the email to the one that is on record that you forgot to update three years ago...

Jdm Mx5 · Postby **Jdm Mx5** » Sat Apr 11, 2015 2:55 pm

Has anyone received a so called letter? I have red on black :lol:

and have not received anything as yet

shane

Rob · Postby **Rob** » Sat Apr 11, 2015 7:03 pm

On the site itself, they're offering new colours on black... but the plates seem to be full-size?

Presuming the plates being offered to you guys are slimline and they just aren't selling them yet?!?

JayMo · Postby **JayMo** » Thu Apr 16, 2015 11:07 pm

The plates that were offered were full size, a more pastel red and "bordered". I did not like them at all.

I didnt wait for the letter, I emailed and asked for premium white on black instead, these came in the same slimline format as the original bright lights. They had a white border though, so i invested in some number plate covers to knock the border out...

They look orrite, but the original red on blacks looked particularly awesome. :frown:

the fronts on the black jowl of the car look pretty good... it is the back ones that aren't the same.

Roadrunner · Postby **Roadrunner** » Mon Apr 20, 2015 3:17 pm

That's exactly what I went with. Slim line premium white on black.
Didn't wait for the email, I contacted them straight up and got it all sorted.

I've since seen the replacement plates too and they are uuuuugly. they are even bigger than the standard yellow plates (large plates from and rear) and the weirdest pastel colour.

At least black and white will match the rims :lol: